Our Mines Games Tips review found the site pretty straightforward to use, but it’s still good to know that support is available when you need it – especially for those new to the world of cryptocurrency betting. Once you’ve logged into your account, it’s easy to get in touch with live support by simply clicking on the icon in the menu bar. This will open up a chat window and you’ll be connected within a few minutes. The waiting time is indicated at the top of the chatbox.
The webchat feature is available 24/7, but it is unclear whether it is always manned by a human representative, or whether there’s a bot assistant at certain times. For more complex queries, it’s also possible to get in touch via email, with a reply typically coming within 24 hours.
In addition to the customer service contact options, there’s also a FAQ that deals with common issues. However, we found that this was somewhat light on content. If you check out our Betway review, for example, you’ll see that some platforms cover a lot more subjects in their FAQ sections.
LICENSE & SECURITY – IS BC.GAME A SCAM?
Cryptocurrency betting has become massively popular recently, but there are a lot of platforms out there and, whilst many run a highly reputable and secure operation, others may not hold themselves to the same standards we see in traditional casinos and betting platforms. So is BC.Game legit?
Despite being a crypto-only casino, BC.Game is operated by BlockDance B.V., which is licensed by the Curacao gaming authority. This should reassure users that the platform is subject to certain rules and regulations which ensure everything is above board. BC.Game is also on the Crypto Gambling Foundation’s list of approved operators, which acts as a further seal of quality and fairness.
Having affiliations with official bodies is definitely a good sign and makes it easier to identify the best platforms. For example, if you find yourself wondering ‘Is PocketPlay a scam?’ then all you need to do is consult our review to see what sort of credentials the platform has.
When it comes to keeping user data secure, BC.Game uses the latest SSL encryption and offers 2FA on all accounts through Google’s Authenticator plug-in.
REWARDS & LOYALTY PROGRAM – GET MORE FROM YOUR BC.GAME EXPERIENCE
We’ve already looked at the fantastic welcome offer available at BC.Game, but it isn’t only new customers that can claim generous promotions. BC.Game offers several ways to unlock bonuses and additional prizes. Firstly, there’s the medal system, which is basically a loyalty scheme that allows users to earn medals by playing the various BC.Game games. These medals can then be enchanted for rewards.
Then there’s the BC.Game VIP scheme. Despite the name, anyone can actually apply to be a BC.Game VIP and there are plenty of great rewards for those who do, including access to additional features, invites to BC.Game events and the occasional handout of BC Dollars.
In addition to the VIP scheme, BC.Game also offers plenty of other regular promotions, which can be accessed at any time via the promotions tab in the main menu. The offers are updated on a regular basis but typically include recharge bonuses, lucky spins and crypto-based rewards. It’s also possible to unlock further rewards by completing various tasks through the Task Hub.